SHIPPING AND DELIVERY POLICY

Welcome to Tyeesha. We appreciate your business and are dedicated to providing you with a seamless, transparent, and reliable shopping experience from the moment you browse our collection of premium women’s clothing to the day your package arrives at your doorstep.

This Shipping and Delivery Policy governs all orders placed through our online store, https://tyeesha.com/. It provides comprehensive details regarding our shipping rates, order processing timelines, carrier options, delivery schedules, and tracking mechanisms. Our goal is to ensure you fully understand how your order is handled, dispatched, and delivered.

By purchasing from Tyeesha, you agree to the terms, conditions, and timelines outlined below. Please review this document carefully before finalizing your purchase.

1. General Shipping Overview

Tyeesha operates out of Fort Worth, Texas. We specialize in curating high-quality women's clothing, including seasonal apparel, outerwear, dresses, and everyday essentials. Every item is thoroughly inspected, carefully folded, and packaged securely to preserve its quality and structure during transit.

We serve customers across the United States. Our dedicated logistics team works diligently to maintain quick fulfillment turnarounds so that you can enjoy your new wardrobe additions as soon as possible.

2. Order Cut-Off Time and Processing Schedule

Timely delivery begins with efficient order processing. To maintain a standardized fulfillment schedule, we utilize a strict daily cut-off time.

• Daily Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday.
• Operating Days: Monday to Friday (excluding major United States federal holidays).

Understanding the Cut-Off Impact:

• Orders Placed Before 5:00 PM EST: If you submit your order and payment clearance occurs before 5:00 PM EST on a business day (Monday through Friday), your order enters our processing queue that very same day.
• Orders Placed After 5:00 PM EST: If your order is submitted after 5:00 PM EST, it will be categorized as received on the following business day.
• Weekend and Holiday Orders: Any orders placed on Saturdays, Sundays, or official federal holidays will be processed starting on the immediate next business day (typically Monday morning).

3. Order Handling Time (Fulfillment)

The handling time (or processing time) represents the duration between when your order is officially received and when the package physically leaves our facility with a carrier.

Standard Handling Time: 1 Day.

During this one-day window, our warehouse team performs several essential steps to guarantee order accuracy:

• Payment Verification: Securing fraud protection clearance and verifying account funds.
• Inventory Selection: Carefully retrieving your chosen garments from our clean, climate-controlled stockroom.
• Quality Control Inspection: Checking zippers, stitching, buttons, and fabric consistency to ensure your item is flawless.
• Packaging: Wrapping items in protective material and placing them into sturdy shipping bags or boxes.
• Labeling: Generating the carrier shipping label and assigning a secure tracking number.

If you place an order on Thursday at 3:00 PM EST, it will be processed and handed over to the carrier by Friday afternoon. If you place an order on Friday at 6:00 PM EST, it misses the daily cut-off, is treated as a Monday order, and will be completed and handed to the carrier by Tuesday afternoon.

4. Transit Times and Delivery Schedules

Transit time refers to the duration the package is in the possession of the carrier, traveling from our Fort Worth, Texas location to your designated shipping destination.

Standard Transit Time: 2-6 Days.

Transit times depend entirely on your geographic proximity to our distribution point in Texas. Major metropolitan areas and neighboring states often experience shorter transit times, while remote or rural destinations may require the full six days.

Please note that transit times are calculated in business days (Monday through Friday) and do not include Saturdays, Sundays, or national holidays.

5. Summary Matrix: Timelines and Flat-Rate Shipping Cost

We believe in upfront, transparent pricing. We do not use hidden fees, dynamic localized pricing, or unexpected surcharges at checkout. We offer a single, straightforward flat-rate shipping fee for all orders, regardless of package weight, dimensions, or distance within our domestic shipping zones.

The table below outlines our complete operational, transit, and pricing structure:

Important Definitions for Your Reference:

• Handling Time: The time it takes Tyeesha to prepare, pack, and hand off the item to the carrier (1 day).
• Transit Time: The time it takes the carrier to move the package from our facility to your door (2-6 days).
• Total Estimated Delivery Time: The total time elapsed from the moment you place your order (before 5:00 PM EST) to its arrival. This is calculated by combining handling time and transit time (1 day + 2-6 days = 3-7 days).

6. Approved Delivery Services and Carriers

To maintain high delivery standards, prevent delays, and reduce the risk of package loss, Tyeesha partners exclusively with established, trusted logistics infrastructure providers. Your women's apparel items will be shipped using one of the following primary courier services:

• USPS (United States Postal Service): Primarily utilized for standard residential deliveries, P.O. Boxes, and rural addresses.
• UPS (United Parcel Service): Utilized for optimized ground routes, high-density residential zones, and secure business deliveries.
• FedEx: Employed for efficient ground transport and high-value parcel tracking.

Carrier Assignment: Our automated logistics software selects the optimal carrier for your specific address at the time of label generation. This choice is based on balancing speed, route reliability, and carrier efficiency to ensure your clothing arrives within the promised 2-6 day window. We cannot accommodate individual customer requests for a specific carrier.

7. Order Tracking and Verification Process

We understand the anticipation of waiting for your new apparel. Tyeesha provides complete end-to-end tracking transparency for every package shipped.

How to Track Your Package:

• Shipping Confirmation Email: Within 24 hours of your package leaving our fulfillment center, an automated Shipping Confirmation Email will be sent to the email address used during checkout ([email protected] will appear on your invoice, and notifications come directly from our system).
• Tracking Link: This email will contain your dedicated tracking number and a direct clickable link to the designated carrier's tracking portal (USPS, UPS, or FedEx).
• Activation Lag: Please allow 12 to 24 hours from receipt of the tracking email for the carrier to scan the physical barcode into their digital network. If the link displays a "Status Not Available" or "Pre-Shipment" message, the package is safely with or awaiting its first scan by the courier, and details will update shortly.

If you create an account on Tyeesha.com, you can also view your live tracking milestones by logging into your profile, navigating to "My Orders," and selecting the specific invoice.

8. Delivery Address and Modifications

Ensuring address accuracy is the customer’s responsibility. To guarantee successful delivery, please verify your shipping address details—including apartment, suite, unit, or building numbers—prior to completing your transaction.

Address Corrections After Ordering:

If you discover an error in your shipping address after placing an order, contact our support team immediately at [email protected].

• Before Dispatched: If your message is received before the 1-day handling window closes and before the package is handed to the carrier, we will gladly update the delivery coordinates.
• After Dispatched: If the package has already left our facility, we cannot modify the shipping label, redirect the parcel, or cancel the shipment. You will need to wait for the package to be returned to us by the carrier or contact the carrier directly once tracking updates to arrange a redirect if their service permits.

Apartment Complexes and Secure Buildings:

For orders shipped to 14316 Oakridge Cir Apt 2005 Fort Worth, TX 76155, United States or similar multi-unit residential apartment complexes across the country, please ensure your apartment number is clearly specified. If your building uses a secure mailroom, parcel locker system, or requires concierge acceptance, check those areas before reporting a package missing.

9. Missing, Delayed, or Lost Shipments

While we partner with top-tier carriers, circumstantial transit delays can occasionally happen due to extreme weather, regional logistical bottlenecks, natural disasters, or high-volume holiday rushes.

What to Do If Your Package is Delayed:

If your package does not arrive within the maximum 7-day delivery window (1 day handling + 6 days transit), please cross-reference your tracking link for specific updates or exception alerts from the carrier. If no updates are available, contact us at [email protected], and we will initiate an official investigation with the courier service on your behalf.

Packages Marked "Delivered" But Not Present:

If your tracking information indicates "Delivered" but you cannot locate your package:

• Check Secure Areas: Look around porches, side doors, garage entrances, apartment parcel lockers, or with front desk personnel.
• Consult Neighbors: Check with neighboring units to see if the package was accidentally misdelivered.
• Wait 24 Hours: Carriers sometimes scan packages as "Delivered" ahead of their actual arrival when sorting on delivery trucks. The item often appears by the next business afternoon.
• File a Claim: If 24 hours pass and the package remains missing, contact us immediately. We will help you file a missing mail search or insurance claim with USPS, UPS, or FedEx.

10. Damaged in Transit

We take great pride in packaging our women's apparel securely. In the rare event that an item arrives damaged due to rough handling during transit, please follow these steps to receive a replacement or store credit:

• Document the Damage: Take clear, high-resolution photographs of the external packaging damage as well as the damage sustained by the clothing garments themselves.
• Notify Customer Support: Send an email to [email protected] within forty-eight (48) hours of the carrier delivery timestamp. Include your original order number, the descriptive details of the issue, and the attached photographs.
• Resolution: Our compliance department will review the evidence within 1-2 business days and arrange for a prepaid return shipping label or expedite a replacement order to you at no additional cost.

11. Order Cancellations

If you change your mind about a clothing item you ordered, you may request a cancellation before the item transitions into the fulfillment phase.

To cancel an order, email [email protected] with the subject line "URGENT: Order Cancellation Request - [Your Order Number]".

If your order was placed before the 5:00 PM EST cut-off and has already been processed or handed over to USPS, UPS, or FedEx, we cannot stop the delivery process. In this situation, you will need to receive the package and follow our standard Return and Refund Policy procedures.

12. Public Holidays and Shipping Interruptions

Tyeesha observes national holidays recognized within the United States. Our office and fulfillment center will be closed on the following occasions, meaning order handling and transit schedules will pause:

• New Year's Day
• Memorial Day
• Independence Day (Fourth of July)
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed on these calendar holidays or late the preceding evening will be processed on the next available business day. Please account for these closures when evaluating delivery windows around major holiday periods.

13. Contact and Corporate Information

Tyeesha is fully dedicated to transparency, customer support accessibility, and resolving your shipment inquiries promptly. For all questions, clarifications, order updates, or tracking support, please connect with our team using the verified store coordinates below:

Inquiries sent via email outside of operational business hours, during weekends, or over national holidays will be answered in chronological order on the following business morning. Our target response time for all shipping-related communications is within 24 operational hours.