FREQUENTLY ASKED QUESTIONS (FAQS)

Where does Tyeesha ship from and to?

We operate out of our distribution facility in Fort Worth, Texas, and we proudly ship to customers all across the United States.

How much does shipping cost?

We believe in complete pricing transparency with no hidden fees or dynamic localized surcharges. We offer a single, straightforward flat-rate shipping fee of $6.99 for all standard domestic orders, regardless of the package dimensions, weight, or distance.

What are your processing and handling times?

Our standard handling time is 1 Day. During this window, our warehouse team verifies your payment, carefully inspects the stitching and quality of your garments, packages them securely, and generates your carrier shipping label.

What is the daily order cut-off time?

Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.
Orders placed before 5:00 PM EST enter our processing queue that same business day.
Orders placed after 5:00 PM EST, or over weekends and national holidays, are processed starting on the immediate next business day.

How long will it take for my clothing to arrive?

Our standard transit time is 2-6 Days, depending on your proximity to our distribution hub in Texas. When you combine our 1-day handling time with the 2-6 day transit time, your total estimated delivery time is between 3-7 Days.

Which shipping carriers do you use?

To maintain high route reliability and security, we partner exclusively with established domestic infrastructure couriers: USPS, UPS, and FedEx. Our automated logistics software selects the optimal carrier for your specific delivery address at the time your shipping label is generated.

How can I track my package?

Within 24 hours of your package leaving our facility, we will send an automated Shipping Confirmation Email to the address used at checkout. This email contains your unique tracking number and a direct link to the carrier’s live tracking portal (USPS, UPS, or FedEx). Please allow 12-24 hours for the carrier to update their digital tracking milestones after receiving the email.

Can I cancel my order after it has been placed?

You can cancel your order provided it has not entered our fulfillment queue. To request an immediate cancellation, email [email protected] with the subject line: URGENT: Cancel Order - [Your Order Number].
If your request is received after our 5:00 PM EST daily cut-off time and the package has already been handed over to USPS, UPS, or FedEx, we cannot halt the shipment. You will need to receive the parcel and initiate a standard free return.

Can I change my shipping address after submitting an order?

If you notice an address error (such as an incorrect zip code or a missing unit number like Apt 2005), please notify us immediately at [email protected]. If the package has not left our facility, we will update the shipping label manually. If the package has already been dispatched, we cannot alter the route, and you will need to contact the carrier directly.

Can I swap sizes, colors, or add items to an existing order?

To maintain processing efficiency, our system cannot substitute items, change sizes, or adjust color variants within an existing completed order. If your order has not been fulfilled yet, we will gladly cancel your order so you can place a new transaction with the correct items on https://tyeesha.com/.

What is your return window?

We offer an extended 60-Day Return Window. You have exactly 60 calendar days from the carrier-verified delivery timestamp to initiate a return request for your clothing items.

Are there any return or restocking fees?

No. Shopping at Tyeesha is entirely risk-free. We do not charge restocking fees, processing surcharges, or administrative fees. Furthermore, we provide a prepaid domestic shipping label for your return package, meaning return shipping is completely free.

What are the eligibility requirements for a return?

To qualify for a full refund, all women's clothing items must be returned in their original, unaltered condition: unworn, unwashed, and undamaged, with all manufacturer price tags and fabric labels firmly attached. Items showing signs of wear, makeup stains, perfume scents, or pet hair will be disqualified.

How do I initiate a return?

How long does it take to get my refund?

Once your return package arrives at our facility, we inspect the items within 1-2 business days. Approved refunds are transferred back to your original payment method within 7 Days. Please note that your bank or credit card issuer may take an additional 2-5 business days to clear the funds and display the credit on your statement.

Do you offer direct exchanges?

We do not offer direct online product exchanges. If you require a different size, style, or color, simply return your original item for a full refund following our return steps, and place a brand-new order on our website at any time.

What payment methods do you accept?

Is my financial data secure?

Yes, absolutely. Our e-commerce platform utilizes industry-standard Secure Sockets Layer (SSL) encryption to protect all data during transmission. Tyeesha never stores or views your raw credit card numbers or security codes (CVV) on our local servers; all payment tokens are handled directly by our PCI-DSS compliant processors.

What currency does Tyeesha use?

All prices listed on our store, our flat shipping rates ($6.99), and transaction invoices are processed in United States Dollars (USD).

How can I get in touch with customer service?
For all order inquiries, billing support, tracking questions, or compliance questions, please connect directly with our support team using our verified information below: