CANCEL / CHANGE ORDER POLICY

At Tyeesha, we understand that plans can change or that an error can happen while selecting your favorite women's clothing items. Because we aim to get your order to you as quickly as possible, our fulfillment system is highly automated. This means there is a very narrow window of time to modify or cancel an order once it has been submitted.

This policy outlines the strict procedural requirements, constraints, and steps you must follow if you need to request a cancellation or change to an order placed on https://tyeesha.com/.

1. The Critical Window: Order Processing Cut-Off

To guarantee our standard 1-day handling time and swift 2-6 day transit time, our warehouse begins processing orders almost immediately after payment clearance. Your ability to cancel or change an order depends entirely on whether the request is received before the order enters our fulfillment phase.

• Daily Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday.
• Immediate Processing: Orders placed before 5:00 PM EST enter our processing, quality check, and packaging pipeline that same day.
• Crucial Rule: Once an order has been picked, packed, or handed off to our shipping carriers (USPS, UPS, or FedEx), no cancellations, modifications, or adjustments can be made under any circumstances.

2. Order Cancellation Parameters

If you change your mind about your purchase, you must notify us immediately. We process cancellations based on the following timeline matrices:

If your order has already left our facility, you cannot cancel the shipment. You will need to wait for the package to arrive at your address and then initiate a return following our standard 60-day return policy. Valid returns are completely free with no restocking fees.

3. Order Modification Parameters (Changes)

"Modifying an order" includes updating a shipping address, changing a garment size, altering a color selection, or adding/removing items from your cart.

Shipping Address Changes

If you realize your shipping address is incorrect (e.g., you forgot your apartment number like Apt 2005 or entered the wrong zip code), email us immediately. If the order has not been dispatched, we will update the address coordinates manually. If the item has already been picked up by USPS, UPS, or FedEx, we cannot alter the shipping route, and you must contact the carrier directly or await a return-to-sender delivery action.

Item, Size, or Color Changes

Due to rapid inventory turnarounds in our women's clothing lines, we cannot substitute items, swap sizes, or alter colors within an existing order once it is placed. If you need a different size or color and your order has not been processed yet, we will cancel your entire order so you can place a brand-new order with the correct items on our website.

4. How to Submit an Urgent Request

If you are within the eligible cancellation window, you must follow these precise steps to ensure our support team intercepts your package in time:

5. Refund Processing for Canceled Orders

When an order cancellation is successfully processed before fulfillment:

• Refund Timeline: Your refund is initiated immediately by our system.
• Return of Funds: The full invoice value (including your item costs and the $6.99 flat-rate shipping fee) will be credited back to your original payment method within 7 days.
• Banking Lag: Please note that financial institutions and credit card issuers may take an additional 2 to 5 business days to post the credit to your statement.

6. Store and Contact Information

Because speed is essential for cancellations, please make sure you send your request to our verified support portal during operational business hours:

Cancellation requests sent outside of our standard operating hours (Mon - Fri, 8:00 AM - 5:00 PM EST) or over federal holiday closures will be reviewed in chronological order on the following business morning. If your package is shipped out during the night before your email can be read, you will need to process it as a regular return upon arrival.