RETURN AND REFUND POLICY

Thank you for shopping at Tyeesha. We want you to be completely satisfied with your purchase of our women's clothing. If, for any reason, you are not entirely happy with your order, we are here to help. Our Return and Refund Policy is designed to be straightforward, fair, and completely transparent, ensuring a stress-free shopping experience.

By making a purchase on our website, https://tyeesha.com/, you agree to the terms and conditions outlined below.

1. Return Window

We offer an extended return period to give you peace of mind when selecting your wardrobe essentials.

Return Window: 60 Days.

Timeline Calculation: You have exactly 60 calendar days from the date your item was delivered (according to the carrier tracking delivery timestamp) to initiate a return request. Requests made after this 60-day period will unfortunately not be accepted.

2. Return Conditions and Eligibility

To qualify for a full refund, your returned clothing items must meet strict quality standards to ensure they can be returned to our inventory:

• Condition: Items must be in their original, unaltered condition—unworn, unwashed, and undamaged.
• Tags: All original manufacturer tags, fabric labels, and price tags must remain firmly attached to the garments.
• Packaging: Whenever possible, please return items in their original clear protective apparel bags or packaging.
• Hygiene & Wear: Items showing visible signs of wear, perfume scents, makeup stains, deodorant marks, or pet hair will be disqualified from processing and sent back to the customer.

3. Return Fees and Costs

We believe you shouldn't have to pay extra if a garment doesn't fit or look the way you expected.

• No Restocking Fees: We do not charge restocking fees, administrative fees, or processing deductions on any valid returns.
• No Return Shipping Fees: Tyeesha will provide a prepaid domestic shipping label for your return. There is zero financial cost to you to return your items.

4. Summary Matrix: Return & Refund Framework

The table below outlines our complete return policy parameters for easy reference:

5. The Return Process Step-by-Step

To return an item, please follow our standardized operational sequence to avoid any logistical delays:

6. Refund Timeline and Processing

Once your return package arrives at our Fort Worth, Texas facility, our quality control team will open and inspect the contents to confirm eligibility.

Inspection Window: 1 to 2 business days from warehouse receipt.

Refund Issuance: 7 Days.

Total Processing Time: Once approved, your refund will be issued to your original method of payment within 7 days.

Bank Processing Delays:

Please note that while Tyeesha transfers the funds back to your account within 7 days, your credit card company, bank, or payment processor (such as PayPal) may take an additional 2 to 5 business days to post the transaction credit to your statement. We have no control over institutional banking timelines.

7. Exchanges

We do not offer direct, automated exchanges online. If you need a different size, color, or style of a specific clothing item, the fastest way to secure it is to treat the process as two separate steps:

• Follow the standard return procedure above to send back your original item for a full refund.
• Place a completely new order for your desired item directly through https://tyeesha.com/ at any time.

8. Damaged, Defective, or Incorrect Items

If you receive a dress, top, or outerwear piece that is structurally damaged, defective from production, or if we accidentally packed the wrong item, please notify us immediately.

• Email [email protected] within forty-eight (48) hours of delivery.
• Include clear photos showing the defect or the incorrect item label along with your order number.

We will fast-track a replacement shipment or issue an immediate refund without waiting for the 7-day evaluation window.

9. Contact and Store Information

For any questions regarding your return eligibility, tracking a return package, or verifying a refund credit, please reach out to our dedicated support office using the exact store information below:

All email inquiries sent regarding returns outside our regular business hours (Mon - Fri, 8:00 AM - 5:00 PM EST) will be addressed first thing on the following business morning. We respond to all return communications within 24 operational hours.